The service was good. My customer service agent searched for coupons so I could receive additional savings. They also price matched other area merchants.The tech that installed my tires & serviced my vehicle took the time to show me other items that needed attention. This location was understaffed at the time but was in the process of hiring.
Had a very bad experience went to get oil change was waiting for about 2 1/2 hrs before they even moved my car from parking space and gave mi know update or communication, had poor customer services , guys smoking cigarettes but cars not being touched , then on top of that they tested my tires and prior to the visits I was missing a bolt on both front tires and then I came back to them with recipt and told them I'm missing my bolts and he was on the phone no welcome took his time n told me I need to get some bolts . I told him when I came to get oil change a day ago they were on there now there not. He was very rude and told me he would fix tm at 11 as if I had nothing to do . Don't go to store if getting anything done for your vehicle because I promise you after I recieve my bolts back on my tires I will never come back
Went here to have a 20 inch tire plugged, they said the leak was in the sidewall, and that I needed a new tire, which they had in stock. I told them to mount and balance it. The tech was struggling with the custom rim, and another guy took over, and scratched the hell outta my beautiful rim! Deep scratches which occurred when the rim repeatedly jumped off the machine, which they had placed 4 red rags on to, I guess "protect" the rim. Lol good story short, go to a Rim shop if you have specialty 20+ inch rims. I'll deal with the manager about this tomorrow.
Horrible customer service. I will never come back!!!! They don't know anything! They need to shut that store down!!!!!!!!! The cashiers speak to you any type of way and get mad when you correct them on their mistakes!
Took over 3 hours for an oil change despite making an appointment online and arriving early. Other people who did not have an appointment were inexplicably placed before me and because they were “short staffed” I couldn’t get my coolant flush as I had requested.
Pep Boys Auto Parts Service is a US Car Repair based in Randallstown, Maryland. Pep Boys Auto Parts Service is located at 8635 Liberty Rd, Randallstown, MD 21133, USA.
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