Internet price is bs. They try to swindle you with hidden fees. They added over $1800 in what was considered a “built in price” of their personal protection plan, but yet charge an additional $2500 for a warranty.
After leaving I got a text saying that they would give me $8000 if I made the deal that day. No, thank you! They put multiple hard inquiries on my credit report and wasted my time.
I was offered $8500 at another dealership for my car, and the internet trade in value for my car was around $8000 on two separate websites that I checked. When I let them know this information, the guy tried to make my car seem like it was thousands under that worth because it was manual transmission.
They are crooks and if you go here my best advice is pay attention to the contract because words can say anything, but their words are not what is binding-they try to sucker you in the contract.
Made the 1+ hour drive on a holiday morning to see what looked like a good deal. Test drove it and was interested. They asked what I wanted my payment to be. I told them the rate and terms would determined that but shared my expectation. They miraculous came in a few dollars under my desired monthly payment. BUT, at a much higher rate than I was entitled to and at a 2 yr longer term than I had assumed. They do this to cover the BS fees they add, most notably the $1500 "reconditioning" fee. They make it sound like the fee is state mandated but it's the $70 inspection that's required, not the $1500 of free money they want from you. They wasted my morning and unnecessarily ran my credit. If you're used car shopping always ask about processing/reconditioning fees before you waste your time with bait-and-switchers like Antwerpen. Antwerpen preys on uninformed buyers with high interest rates, longer-than-prudent terms and hidden fees. They are in my opinion an unethical enterprise. Way to go Jack.
On top of that, in my paperwork it stated they were only going to give me $5000 for my trade in that had a much higher value. One guy told me that they were going to give me $8225 for my car, and told me that you have to add the [trade in allowance] to the [payoff to the seller],which the latter has *less* written in front of it. This place is a joke.
Bought a used car 3 weeks ago, shortly after the breaks started squeaking. Took it to my mechanic who is also a long time friend, he said I need back brakes and rotors and that there was no way this car passed inspection in this condition. Took it back to Antwerpen, they claim nothing is wrong, did another inspection and claim they can't hear the noise that I'm hearing. They won't fix it and want to charge me. I'm not happy with this outcome so I speak to the GM Matt about it. He personally drives my car and says he hears nothing. I leave to go home unhappy with this diagnosis and the brakes squeak all the way there!! They made thousands off of me and now they're being shady!! And It's a cheap fix! Terrible customer service! The only person worth anything in the whole building is the secretary Rachel. She is awesome and has great customer service but the rest of them are shady and will take advantage! Especially of women!! Not happy at all! Don't let them take advanyage of you too!!!
First and foremost my experience with Antwerpen was a great one, this is my second vehicle from them the first time the Tuna handle the sales and he made me and my wife feel like we was buying a car and not just looking for a car. This time John (tuna) and Jason got me and my wife into a great car under 2 hours great work and no BS. That professional. If you are in need of a car please give them a try and ask for the Tuna. Thanks again guys!!!!!
Worked with Kenny Pittrell in purchasing my new Audi A4. These guys were very easy to work with and definitely cared to show you both hospitality when you arrive and care during the entire process. I highly enjoyed going through Antwerpen and recommend them to any and all looking to purchase a new car!
Antwerpen Auto World is a US Car Dealer based in Randallstown, Maryland. Antwerpen Auto World is located at 9400 Liberty Rd, Randallstown, MD 21133, USA.
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